I can't hear anything - what can I do?

1. Check you have FlashPlayer installed on your computer - read more about installing  FlashPlayer at http://www.adobe.com/products/flashplayer/

2. If you are using Netscape or Opera, check you have the plug-in downloaded and installed - read more about plug-ins for Netscape and Opera at www.opera.com/docs/plugins


3. If you are using a Mozilla-based browser, check you have the plug-in installed to the correct place - read more about plug-ins for Mozilla-based browsers at https://addons.mozilla.org/plugins


4. Can you see any text in the status window beneath the 'listen ' link? Wait until it says 'Playing' and display the podcast title

5. If the text in the status window says 'Playing' but you still can't hear anything, check your speakers are on and the volume is turned up

6. If you do not have JavaScript enabled you will not see any text in the status window until you enable it - read more about enabling JavaScript at http://www.apl.org/libcats/enable.html


7. If you are using a Mac, you will not be able to skip forward 5 minutes due to technical restrictions outside our control


8. If you are at work, your company may have a 'firewall' enabled to securely protect its internal data. Sometimes your company's 'proxy' settings may be set in such a way that they prevent external streaming sources from occurring. If this is the case, please contact the IT department of your company

9. By default, FlashPlayer  tries to detect the best settings for your connection. Technically, it looks for the best settings for RTSP and PNA transports.
For comprehensive advice, please look at the FlashPlayer help pages

10. Users of Mac OS X may need to run their browser in Classic mode

11. It's possible your computer isn't set up properly to handle the file types used in the Player.
This can be the case if you have recently installed or upgraded FeedPlayer or FlashPlayer or other sorts of media players.
Seek professional advice before making any changes to your system.
The ChristianIpod net ot responsible for any changes you may decide to make to your computer set-up.
The following is intended as a guide only to help you diagnose any problem you may be having.
If you are on a network, check with your network administrator.
If you use a stand alone computer, read the help provided in your operating system concerning file type associations.

12. If all else fails, try reinstalling FlashPlayer

Why is nothing appearing in the status window?

In order to get information in the status window (located beneath the 'listen ' link) you need to have JavaScript enabled.

To enable JavaScript in Internet Explorer go to the 'Tools' menu and select 'Internet Options' then click on the 'Security' tab. Make sure the 'Internet' icon (with a globe) is highlighted in blue. Click the 'Custom Level' button down near the bottom. Scroll down to the section entitled 'Scripting' and ensure that under 'Active Scripting' the button labelled 'Enable' is checked. Click OK. You will need to restart your browser for the change to take effect.

To enable JavaScript in Netscape go to the 'Edit' menu and select 'Preferences'. Highlight the 'Advanced' label and ensure that the 'Enable JavaScript' checkbox is ticked. Click OK.

Mac users will not see any text in the status window and will need to access the controls at the bottom of the page